PUBLICATIONS
Designing for Wellbeing: Worker-Generated Ideas on Adapting Algorithmic Management in the Hospitality Industry (2023)
Authors: Franchesca Spektor, Sarah E Fox, Ezra Awumey, Christine A. Riordan, Hye Jin Rho, Chinmay Kulkarni, Marlen Martinez-Lopez, Betsy Stringam, Ben Begleiter, and Jodi Forlizzihttps://dl.acm.org/doi/10.1145/3563657.3596018
Charting the Automation of Hospitality: An Interdisciplinary Literature Review Examining the Evolution of Frontline Service Work in the Face of Algorithmic Management (2023)
Authors: Franchesca Spektor, Sarah E. Fox, Ezra Awumey, Ben Begleiter, Chinmay Kulkarni, Betsy Stringam, Christine A. Riordan, Hye Jin Rho, Hunter Akridge, and Jodi Forlizzihttps://dl.acm.org/doi/10.1145/3579466
Preparing Hospitality Workers and Workplaces for the Future of Automation (2022)
Authors: Deborah M. Figart and Ellen MutariNSF FW-HTF-R: Preparing Hospitality Workers and Workplaces for the Future of Automation (Economics/Social Science Literature Review)